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Privacy Policy

Turners Parks Group Limited (“We”) are committed to protecting and respecting your


This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any

personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding

your personal data and how we will treat it. By visiting

you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is

Turners Parks Group Limited of Fordham Road, Newmarket, Suffolk, CB8 7NR.


We may collect and process the following data about you:

· Information you give us. You may give us information about you by filling in

forms on our site (our site) or by corresponding

with us by phone, e-mail or otherwise. This includes information you provide

when you register to use our site, subscribe to our services, search for a product,

ask to be contacted by us, enter a competition, promotion or survey, and when

you report a problem with our site. The information you give us may include your

name, address, e-mail address and phone number, financial and credit card

information, personal description and photograph.

· Information we collect about you. With regard to each of your visits to our

site we may automatically collect the following information:

 technical information, including the Internet protocol (IP) address used to

connect your computer to the Internet, your login information, browser

type and version, time zone setting, browser plug-in types and versions,

operating system and platform;

 information about your visit, including the full Uniform Resource Locators

(URL) clickstream to, through and from our site (including date and time);

products you viewed or searched for; page response times, download

errors, length of visits to certain pages, page interaction information (such

as scrolling, clicks, and mouse-overs), and methods used to browse away

from the page and any phone number used to call our customer service


· Information we receive from other sources. We may receive information

about you if you use any of the other websites we operate or the other services

we provide. We are also working closely with third parties (including, for

example, business partners, sub-contractors in technical, payment and delivery

services, advertising networks, analytics providers, search information providers,

credit reference agencies) and may receive information about you from them.



Our website uses cookies to distinguish you from other users of our website. This

helps us to provide you with a good experience when you browse our website and

also allows us to improve our site. For detailed information on the cookies we use

and the purposes for which we use them see our Cookie policy.


We use information held about you in the following ways:

· Information you give to us. We will use this information:

 to carry out our obligations arising from any contracts entered into

between you and us and to provide you with the information, products

and services that you request from us;

 to provide you with information about other goods and services we offer

that are similar to those that you have already purchased or enquired


 to provide you, or permit selected third parties to provide you, with

information about goods or services we feel may interest you. If you are

an existing customer, we will only contact you by electronic means (e-

mail or SMS) with information about goods and services similar to those

which were the subject of a previous sale or negotiations of a sale to you.

If you are a new customer, and where we permit selected third parties to

use your data, we (or they) will contact you by electronic means only if

you have consented to this. If you do not want us to use your data in this

way, or to pass your details on to third parties for marketing purposes,

please tick the relevant box situated on the form on which we collect your


 to notify you about changes to our service;

 to ensure that content from our site is presented in the most effective

manner for you and for your computer.

· Information we collect about you. We will use this information:

 to administer our site and for internal operations, including

troubleshooting, data analysis, testing, research, statistical and survey


 to improve our site to ensure that content is presented in the most

 to allow you to participate in interactive features of our service, when you

effective manner for you and for your computer;

choose to do so;

 as part of our efforts to keep our site safe and secure;


 to measure or understand the effectiveness of advertising we serve to

you and others, and to deliver relevant advertising to you;

 to make suggestions and recommendations to you and other users of our

site about goods or services that may interest you or them.

· Information we receive from other sources. We may combine this

information with information you give to us and information we collect about you.

We may us this information and the combined information for the purposes set

out above (depending on the types of information we receive).


We may share your personal information with any member of our group, which

means our subsidiaries, our ultimate holding company and its subsidiaries, as defined

in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

· Business partners, suppliers and sub-contractors for the performance of any

contract we enter into with them or you.

· Advertisers and advertising networks that require the data to select and serve

relevant adverts to you and others.

· Analytics and search engine providers that assist us in the improvement and

optimisation of our site.

· Credit reference agencies for the purpose of assessing your credit score where

this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

· In the event that we sell or buy any business or assets, in which case we may

disclose your personal data to the prospective seller or buyer of such business or


· If Turners Parks Group Limited or substantially all of its assets are acquired by a

third party, in which case personal data held by it about its customers will be one

of the transferred assets.

· If we are under a duty to disclose or share your personal data in order to comply

with any legal obligation, or in order to enforce or apply our terms of use

or terms and conditions of

supply and other agreements; or to protect the rights, property, or safety of

Turners Parks Group Limited, our customers, or others. This includes exchanging

information with other companies and organisations for the purposes of fraud

protection and credit risk reduction.




The data that we collect from you may be transferred to, and stored at, a destination

outside the European Economic Area (“EEA”). It may also be processed by staff

operating outside the EEA who work for us or for one of our suppliers. Such staff

maybe engaged in, among other things, the fulfilment of your order, the processing

of your payment details and the provision of support services. By submitting your

personal data, you agree to this transfer, storing or processing. We will take all steps

reasonably necessary to ensure that your data is treated securely and in accordance

with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment

transactions will be encrypted. Where we have given you (or where you have

chosen) a password which enables you to access certain parts of our site, you are

responsible for keeping this password confidential. We ask you not to share a

password with anyone.

Unfortunately, the transmission of information via the internet is not completely

secure. Although we will do our best to protect your personal data, we cannot

guarantee the security of your data transmitted to our site; any transmission is at

your own risk. Once we have received your information, we will use strict procedures

and security features to try to prevent unauthorised access.


You have the right to ask us not to process your personal data for marketing

purposes. We will usually inform you (before collecting your data) if we intend to use

your data for such purposes or if we intend to disclose your information to any third

party for such purposes. You can exercise your right to prevent such processing by

checking certain boxes on the forms we use to collect your data. You can also

exercise the right at any time by contacting us at

Our site may, from time to time, contain links to and from the websites of our

partner networks, advertisers and affiliates. If you follow a link to any of these

websites, please note that these websites have their own privacy policies and that

we do not accept any responsibility or liability for these policies. Please check these

policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of

access can be exercised in accordance with the Act. Any access request may be

subject to a fee of £10 to meet our costs in providing you with details of the

information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this

page and, where appropriate, notified to you by e-mail. Please check back frequently

to see any updates or changes to our privacy policy.



Questions, comments and requests regarding this privacy policy are welcomed and

should be addressed to